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Carlton Hill Christmas lights switch on – details announced

Christmas is coming to Carlton Hill this November as the date has been set for the Christmas light switch on.

Organiser Charlotte Striping, owner of Simply Dance and the Carlton Hill Community Action Group have confirmed that a Christmas Light Switch On event will take place on Wednesday, November 29 from 5.00pm to 8.00pm.

Charlotte said “We wanted to make it more festive and safer for all the community this time so it can become an annual event for Carlton community to enjoy. 

“It’s a perfect opportunity for people to start getting into the Christmas spirit and bring the community together to celebrate.”

The Christmas Lights will be turned on by Gedling Borough Mayor, Julie Najuk and event poster design competition winner, Amelia, age eight at 6.00pm.

Pictured: Event poster designed by competition winner, Amelia, age 8.

There will be late night shopping on Carlton Hill with food, gifts and competitions.

Santa will be making an appearance as well as photo opportunities with a Christmas storm trooper.

There will be dance and singing displays on a stage from 6.15pm to 8.30pm which will be located in the bottom end of stand hill car park next to Mayfield road. 

Displays will include performances from Simply Dance, Midlands Academy of Dance and Drama (MADD), local acoustic singers, Nottingham Community Choir and headlined by local star Mark Howard, the Runner Up on The Voice.

Gedling Borough Council ‘bitterly disappointed’ over lack of Levelling Up cash

A motion complaining that Gedling Borough Council hasn’t had “a single penny” of Government Levelling Up cash will be heard this week.

Gedling Borough Council’s leader, Councillor John Clarke MBE (Lab), says the local authority is “bitterly disappointed” by the lack of funding from Central Government.

The Labour-controlled council has previously bid for £50m to revitalise Arnold town centre and then £20m in a revised bid, which was also rejected.

Rushcliffe Borough Council, which is run by Conservatives, has also failed to secure any of the money to date.

PICTURED: The Civic Centre in Arnot Hill Park

However, it says its bids have been smaller and less frequent than other councils.

Other local authorities have been awarded between £37million (Broxtowe) and £91million (Ashfield).

Cllr Clarke’s motion will go before Gedling’s full council meeting on Wednesday (November 15), urging the Government to provide its “fair share”.

“This Council expresses bitter disappointment and anger that the Conservative government has chosen not to give Gedling a single penny from the billions of pounds it has allocated as part of the Towns Fund (July 2021), Levelling Up Fund Round 1 (October 2021), Future High Streets Fund (December 2021), Levelling Up Fund Round 2 (January 2023), Levelling Up Partnerships (March 2023), Long Term Plan for Towns Fund (October 2023),” the motion reads.

“This council notes the unfairness and significant disparity when comparing the funds allocated to our nearest neighbouring councils and the fact Gedling’s communities have not received a single penny.”

It says local communities “are being held back by the Conservative Government’s decision not to award Gedling a single penny from the billions of pounds it has allocated.”

The motion seems likely to pass as the council is Labour controlled.

The authority will then call on Michael Gove, the Secretary of State for Levelling Up, Housing and Communities, to allocate funding more evenly.

The Department for Levelling Up, Housing and Communities was approached for comment.

The full breakdown of Levelling Up funds, according to Cllr Clarke’s motion, across Nottinghamshire councils is:

  • Ashfield District – £91.980 million
  • Bassetlaw District – £55.969 million
  • Broxtowe Borough – £37.639 million
  • Gedling Borough – £0
  • Mansfield District – £72.300 million
  • Newark & Sherwood District – £65.000 million
  • Nottingham City – £50.524 million
  • Rushcliffe Borough – £0

Reviving Your Tech: The Eco-Friendly Choice for Your Gadgets

Electronic gadgets have become as indispensable as the air we breathe, quietly occupying every corner of our daily lives. Yet, their silent departure as waste is a growing concern, one that demands immediate attention and action. The rapid evolution of technology tempts us with the newest models, while the old ones are often discarded, contributing to an ever-increasing pile of electronic waste. But there’s a silver lining to this cloud – the eco-friendly practice of reviving technology. By choosing to repair and maintain our devices, we’re not just saving money; we’re participating in a movement that values sustainability over disposability. This approach is not just about fixing what’s broken; it’s a statement of responsibility towards the environment and an investment in the longevity of our beloved gadgets.

The Environmental Impact of Electronic Waste

Every year, millions of tonnes of outdated and broken electronics are discarded, creating a mountain of waste that poses a significant threat to the environment. This e-waste is a concoction of various metals, plastics, and harmful substances like lead, mercury, and cadmium, which can leach into the earth, contaminating soil and water resources. The processing of e-waste, often in developing countries, exposes workers and communities to toxic substances, presenting severe health risks. However, awareness is the dawn of change. Recognising the environmental cost of this waste is the first step towards taking action. Repairing and refurbishing tech devices can drastically reduce the volume of e-waste, ensuring that resources are reused and kept out of landfills, thus lessening the toxic impact on our planet.

The Lifecycle of Your Device

Understanding the lifecycle of our devices illuminates the hidden costs of our digital dependency. From the moment raw materials are extracted to the final disposal, each stage leaves an environmental footprint. Manufacturing a single smartphone, for example, requires significant resources: water, energy, and an array of minerals. Once in the consumer’s hands, these gadgets go through a life of usage, often short-lived due to rapid technological advancements and the lure of the latest features. However, the potential lifespan of these devices is far longer than the usage they often see. By choosing to repair instead of replace, consumers can extend the lifecycle of their gadgets significantly. This not only conserves the resources that went into making the device but also defers the environmental burden of disposal, ensuring that the full value of the technology is utilised. Repairing electronics allows for a circular economy, one that prioritises reuse and longevity over the linear ‘buy-use-dispose’ model.

Local Solutions to a Global Problem

In the shadow of the global e-waste challenge, local solutions shine bright. For instance, seeking out ‘mobile phone repairs near you’ can make a tangible difference. These community-based repair shops not only save your devices from premature retirement but also embody the principles of sustainability. Services such as ‘mobile and tablet screen repairs’ extend the functionality of your devices, keeping them out of the waste stream. Searching for ‘tablet repair near me’ connects you to professionals like Likewize Repair, who not only mend what’s broken but also instil a sense of environmental stewardship. By supporting local businesses that offer repair services, you contribute to a larger ethos of reuse and responsible consumption. These local repair shops become the frontline warriors against e-waste, creating a ripple effect that can lead to significant environmental benefits.

The Economics of Repairing vs. Replacing

The decision to repair or replace a gadget often comes down to cost. On the surface, replacing a device might seem like the most straightforward choice, especially when manufacturers entice consumers with the latest technology. However, the economics of repairing versus replacing tell a different story. Repairs can be remarkably cost-effective, particularly when considering high-value items like smartphones and laptops. An investment in a simple screen replacement or battery change can extend a device’s life by years, at a fraction of the cost of a new purchase. Furthermore, repairs can maintain the resale value of devices, providing an opportunity for financial return when it’s finally time to upgrade. Economically, repairing empowers consumers to get the most out of their initial investment, avoiding the unnecessary expense of frequent replacements and contributing to a more sustainable consumer cycle.

How to Extend the Life of Your Gadgets

Maximising the lifespan of our gadgets not only benefits our wallets but also the environment. The key lies in maintenance and mindful usage. Start with protective measures: robust cases and screen protectors can guard against accidental damage. Regular software updates and clearing unnecessary data can keep devices running smoothly, preventing the sluggishness that often prompts replacements. For battery-powered devices, proper charging habits are crucial; avoid letting your phone or laptop fully deplete before charging, and don’t keep them plugged in at all times. When issues arise, consult professionals who can often fix problems at a fraction of the cost of new devices. Finally, consider upgrading components, like increasing RAM on a computer, instead of buying new. These steps not only extend the life of your gadgets but also contribute to a more sustainable consumption pattern, reducing the overall demand for new products and the environmental impact associated with their production.

Sustainable Choices for Consumers

As consumers, we hold the power to drive change through our choices. Sustainable choices are increasingly viable and accessible, with repairing electronics being a prime example. By opting to fix existing devices, consumers can actively reduce their carbon footprint. The choice extends beyond the immediate benefits of cost-saving and enters the realm of environmental ethics. It’s about choosing a refurbished laptop over a new one, selecting a pre-owned smartphone, or simply replacing parts instead of the entire device. These choices, when multiplied across millions of consumers, have the potential to drastically cut down on resource consumption and e-waste. Moreover, consumers can demand more durable products, support eco-friendly brands, and responsibly recycle electronics when they are truly beyond repair. By integrating sustainability into our purchasing habits, we can collectively make an impactful contribution to a greener planet.

The Future of Tech

The future of technology is poised to be shaped by sustainability and innovation. As consumer awareness grows and demand shifts, the tech industry is responding with more durable products, repair-friendly designs, and modular systems that allow for easy component replacement. We’re seeing the emergence of right-to-repair legislation, encouraging manufacturers to provide access to repair manuals, spare parts, and tools, making it easier for consumers and independent shops to fix devices. The advancement of 3D printing technology holds the promise of on-demand spare parts, reducing waste and extending the functionality of gadgets. Moreover, the growth of the refurbished market is not just a trend but a shift towards a circular economy, where products are designed to last longer, be repaired, and eventually recycled. In this future, technology evolves to be more inclusive, considering the environmental footprint from conception to end-of-life, ensuring that the devices of tomorrow contribute to a healthier planet.

Conclusion

In conclusion, the conscientious revival of our gadgets through repair and maintenance is more than a mere act of individual responsibility; it’s a collective step towards a sustainable future. Embracing the practices of extending the life of our devices, supporting local repair businesses, and making informed consumer choices creates a powerful counter-narrative to the disposable tech culture. As we look ahead, the horizon is bright with the potential for innovations that prioritise durability and reparability, fostering a tech ecosystem that values the longevity of products. It’s a future where technology and ecology walk hand in hand, reducing waste and preserving resources. By choosing to repair and care for our electronics, we’re not just fixing a phone or a laptop; we’re mending the relationship between our digital lives and the planet.

PLANNING: 12 bedroom HMO planned for Arnold property

An application has been received by Gedling Borough Council from Mr Michael Johal of 47 Acton Road, Arnold for a proposed two storey side and rear extension development of 47 Acton Road, Arnold, NG5 7AB including a change of use application for a 12 bedroom House of Multiple Occupation (HMO).

The application describes the proposed works as ‘Two storey side and rear extension; change of use from C4 to Sui Generis (12 bed HMO).’

Class C4 (houses in multiple occupation) relates to small shared houses occupied by between three and six unrelated individuals, as their only or main residence, who share basic amenities such as a kitchen or bathroom however the change of use aspect of this application, if successful, will allow the property, once developed to be used as a 12 bedroom HMO.

Pictured: Proposed internal plans for 47 Acton Road (Courtesy of Gedling Borough Council Planning)

Proposed plans outline five bedrooms to the ground floor alongside a kitchen and dining area, 1 no. living area, 1 no. WC, 1 no. bathroom with shower and 1 no. shower room.

The first floor plans outline seven bedrooms alongside 1 no. WC, 2 no. bathroom with shower and 1 no. shower room.

The proposed plans allow for two parking spaces.

Pictured: Arnold location of proposed application at 47 Acton Road (Courtesy of Gedling Borough Council Planning)

Further details regarding Planning Application 2023/0745 can be accessed HERE.

Police issue CCTV images of two women they want to speak to after teenage girl assaulted on bus

Police officers investigating an assault on a girl on a bus to Mansfield have released images of two people they’d like to speak to.

Inquiries are ongoing into the incident which happened on the 141 bus, heading from Mansfield to Nottingham, at around 3pm on Monday, October 9, 2023.

The bus also serves Linby, Papplewick and Ravenshead.

The teenage victim had her hair pulled back and was punched to the face in the incident.

It was reported a group of people, who were sat behind her, threw things at her, and made nasty comments before she was assaulted.

She suffered swelling and bruising around her eye, a cut to her head, and pain and bruising to her nose.

And now, police have issued CCTV footage from the bus showing these two women, who they would like to speak to about the assault.

“We really want to speak to the individuals in these images as we believe they may have information that could assist us with our ongoing investigation.

“We are pursuing lines of inquiry to identify the offenders. As our investigation continues, we would like to hear from any additional witnesses who saw what happened in the moments before, during, and after this incident.”

Anyone who recognises the two people pictured, or who has any information that could help, are asked to call Nottinghamshire Police on 101 quoting incident number 492 of October 9, 2023.

Alternatively, please call Crimestoppers anonymously on 0800 555 111.

The planned roadworks and road changes in Gedling borough

A number of roadworks, and changes to the roads, are set to take place on Gedling borough’s roads during the next few weeks.

The roadworks and road changes include things such as speed alterations, repair works and changing the layout of the roads. 

Most of the roadworks are being undertaken by Nottinghamshire County Council while a couple are being led by Severn Trent Water, Cityfibre and OpenReach

These are the roadworks and closures you need to know about

Arnold Lane, Gedling
14 November – 16 November
Responsibility for works: National Grid

Beech Avenue, Woodthorpe
15 November – 16 November
Road closure for carriageway patching from the Junction of Plains Road to the junction of Birklands Avenue
Responsibility for works: Nottinghamshire County Council

Edwin Street, Arnold
22 November – 24 November
Delays likely due to road closure

Langham Drive, Burton Joyce
15 November – 17 November
Road closure for large scale patching repair works from junction of Main Street to end of road.
Responsibility for works: Nottinghamshire County Council

Nottingham Road, Burton Joyce
20 November – 04 December
Works involve the installation of three speed cameras between Massey Close & Trent Lane. Responsibility for works: Nottinghamshire County Council

Shelford Crescent, Burton Joyce
20 November – 21 November
Delays likely due to road closure for large scale patching repair works from A612 Church Road to end of road.
Responsibility for works: Nottinghamshire County Council

Sherbrook Road, Arnold
20 November – 21 November
Delays likely due to road closure
Responsibility for works: CityFibre

Stoke Lane, Burton Joyce
20 November – 24 November
Delays likely due to road closure for kerbs installation between footway and carriageway. and road signs relocation.Works will be carried out from railway level crossing to Sport grounds access way gate.
Responsibility for works: Nottinghamshire County Council

Arno Vale Road, Arnold
18 November
Responsibility for works: O2 (UK) Limited

Bank Hill, Woodborough
15 November – 16 November
Responsibility for works: National Grid

Burton Road, Gedling
15 November
Responsibility for works: Nottinghamshire County Council

Church Road, Burton Joyce
20 November – 24 November
Responsibility for works: Nottinghamshire County Council

High Street, Arnold
15 November
Responsibility for works: Nottinghamshire County Council

Main Road, Gedling
17 November
Roadworks between Duncroft Avenue & Albert Street
Responsibility for works: Nottinghamshire County Council

Main Street, Calverton
22 November – 24 November
Responsibility for works: Cadent

Mellors Road, Arnold
15 November
Responsibility for works: Nottinghamshire County Council

Oakdale Road, Carlton
21 November – 24 November
Responsibility for works: Severn Trent Water

Patterdale Road, Woodthorpe
17 November
Responsibility for works: Nottinghamshire County Council

Porchester Road, Mapperley
19 November
Responsibility for works: Severn Trent Water

Redhill Road, Arnold
16 November
Roadworks outside Premier Off Licence
Responsibility for works: Nottinghamshire County Council

Somersby Road, Woodthorpe
15 November
Responsibility for works: Nottinghamshire County Council

Woodchurch Road, Arnold
15 November
Roadworks near the junction to Cedar Tree Road.
Responsibility for works: Nottinghamshire County Council

Match Report: Gedling Miners Welfare FC 3 – 3 Radford FC



Uhlsport United Counties League (Division 1) – November 11

The Miners were looking to continue their fine form in the league and after only 10 seconds of the game the hosts could have gone in front, Buba Ceesay latched onto a long ball and drove away but his cross just evaded Gian Ciaurro in the area.

Radford, who finished just outside of the playoffs last campaign had the ball in the net after 7 minutes as Jevin Seaton squared the ball to James Reynolds who was deemed to be offside and the goal was ruled out.

Both sets of fans were in fine voice throughout pushing their teams on and on 20 minutes the hosts went close again, Cedric Nguedon pressured the Radford backline and he found Jack Vipond who teed up skipper Josh Thornton whose effort from 20 yards was comfortably saved.

On 38 minutes the miners created their best chance yet, Daniel Momah was picked out by Zac Hill and Momah raced 1v1 but his effort was superbly saved by the visitors keeper and this miss turned to be costly as a minute later Radford went in front as Seaton won a flick on to Tyler Dacres who’s cross found the unmarked Reynolds who smashed a first time volley into the bottom left corner leaving Josh Mitchell no chance in the hosts goal.

Gedling response was immediate as on 41 minutes they were level, Steven Brett picked out Ciaurro who beat his man and put a perfect cross in for the onrushing Kieran Harrison who headed it in brilliantly from 10 yards for his 20th of the season.

But in first half stoppage time the visitors retook the lead with a moment of individual brilliance, Seaton who was Radford’s top scorer this season and last season picked up the ball 25 yards from goal and hit a swerving right footed effort into the bottom corner to give the visitors a 1-2 lead heading into the break.

Gedling came out of the traps quickly and on 47 minutes they were level again, a long ball forward was missed by the Radford keeper and Hill kept his cool and slotted the ball into the net from 12 yards out.

On 51 minutes the hosts took the lead for the first time and it was a superbly worked goal. Mitchell picked out Ciaurro who controlled brilliantly to find Vipond who picked out Hill in the area and he looked to be going wide but he slammed a powerful effort from 16 yards inside the near post to send the home faithful crazy.

Gedling did not rest on this and on 55 minutes they should have had a fourth as Harrison’s corner was met by Brett but he blazed over from 6 yards out.

Radford were still in the game and on 66 minutes they almost drew level as Dacres found some space in the hosts half and his effort from 22 yards took a deflection and Mitchell did superbly to tip the effort round the post.

The game was still in the balance and on 72 minutes Hill almost had his hat-trick as Ciaurro saw his effort saved and Hill brought the ball down and slammed it towards goal but the visitors captain Conor Moore somehow blocked his effort from going in.

This proved to be decisive as on 84 minutes Moore headed the visitors level as he headed in a Abdul Saad freekick to send the Radford fans crazy.

With the 90 almost up Gedling almost snatched all 3 points, Ross McCaughey stood over a free kick just in from the touchline and his left footed effort looped over the keeper but it crashed the crossbar and the visitors cleared and the game ended 3-3 to extend Gedling’s unbeaten run in the league to six matches.

Gedling MOM – Daniel Momah

Gedling Team : Josh Mitchell, Daniel Momah, Buba Ceesay, Ross McCaughey, Steven Brett (Muta Eisa 68’), Adrain Hawes, Josh Thornton (C), Kieran Harrison, Gian Ciaurro (Jack Jepson 68’), Jack Vipond, Cedric Nguedon (Zac Hill 30’).

New landlady lays out ambitious plans for well-loved Calverton pub The Admiral Rodney

Calverton resident Hannah Lloyd will become the new landlady of The Admiral Rodney as it opens it’s doors under new management on Thursday, November 16 followed by a live music launch night on Friday, November 17.

The new landlady of one of Calverton’s most well-loved pubs shared her big plans for the future of the pub with Gedling Eye.

Hannah who first moved to Calverton as a fifteen year old and then returned four years ago knows the village very well. Indeed she now lives on the same road as The Admiral Rodney with her husband and child.

Hannah is also the Owner / Licensee of popular Oxton pub, Ye Olde Bridge Inn, sitting a few miles away on Gedling Borough’s borders.

Hannah said “We were on the search for a sister venue for The Bridge and when Everards Brewery suggested The Admiral Rodney as a second venue for myself I thought – I know Calverton as a village very well and I also love being a publican, so I thought, lets give it a go.

“Calverton is a growing Village and hopefully with some renovations, a lick of paint and the background and experience I have, I can create a new space and great pub for the village to enjoy.

“We’ll be opening early, Monday to Friday mornings at 9.30am for post school run coffees, brunch, or for a place to work from home and change the scenery from your house! We’ll be serving food 7 days a week, we’ll have acoustic live music every weekend and we will be hosting family days with live music and activities in the summer.

“We’ve got a football table going in for the kids and also a little room with some bits for those smaller family members too.

“We’ve extended the bar offering and will have 5 craft rotational ales, taking us to 13 lines, including our Lagers and Ciders and we’ve created a signature cocktail menu to compliment our shot menu too!

“Of course we will be dog and child friendly (we will have a dog menu and children’s menu for that matter too) and we plan to extend the beer garden in February next year to create a bigger social space.”

Hannah added “Running a pub in 2023 is challenging, we’ve seen increased excruciating costs across the board, but pubs are part of our lives and our communities, they’re where we meet family and friends casually, for special occasions, for a quick pint or because we’re hungry and we want someone else to do the cooking for us. 

“Next year we’ll introduce Toddler Mornings and Quiz Nights too and there is a few other things up our sleeve. Pubs are known for serving a few pints but they’re oh so more now, and they need to be to stay open, they’re integral to our villages.”

The Admiral Rodney can be found on Main Street, Calverton, NG14 6FB and more information can be found on their website HERE.

Match Report: Matlock 24 – 29 Paviors RFC

Midlands 2 North Round 9 – November 11

This weekend Arnold‘s Pavs travelled over to an unseasonably sunny Matlock in Round 9 of the Midlands 2 North competition. The two clubs had not met for quite a while, but with Matlock displaying a highly competitive spirit in the league and Pavs on a good run of their own the gathered supporters were anticipative of an entertaining afternoon.

Pavs made a highly energetic start to the game, moving the ball through phase after phase. After five minutes speedy flanker Josh Flanagan rounded off a sweeping movement by jinking his way into score and give Pavs the lead at 5-0.

On twelve a similar play saw skipper Doug Billam do a similar thing and give Pavs a 10-0 lead. It was clear, however, that Matlock were not out of the game. From a dropped kick, they poured through before scoring near the posts and with the conversion redress matters and bring them in contention at 10-7 on twenty minutes.

More was to come for the Derbyshire side as they eased into the lead at 14-10 with another converted try on twenty five minutes. Pavs rallied somewhat and four minutes later, lock Tom Gladwin finished off another fine move to put Pavs back in front with George Billam extras at 17-14.

As was the nature of such a topsy turvy affair, Matlock finished off the half with another try to go back in front at 19-17.

At the break veteran Dan Mangham replaced youngster Dan Hodges who made the typically schoolboy error of wearing new boots for his first competitive start at 1st XV level and accordingly needed his blisters patching up!!

For the first thirty two minutes the action was shared between the two sides before Matlock pushed further forward with a try in the corner to give them a seemingly insurmountable lead at 24-17 with eight minutes left.

Dan Hodges re-emerged to stiffen up the scrum and Harry Kerr replaced wing Alex Rimmington.

This season Pavs have finished games strongly so when another youngster Morgan Jones scored on seventy six minutes they were firmly back in the game at 24-22 with the Billam extras and four minutes to go.

Joe Wilson replaced Theo Collier for the last minutes of the game. What followed was a series of passages of play that saw Pavs keep hold of the ball, moving right and left in seeking the winning score. A number of players went close before being stopped short by a stoic Matlock defence. It is testimony to Pavs growing maturity and confidence that they maintained their composure before replacement centre Harry Kerr darted through one of the gaps that emerged as Matlock tired to score on the final play and give Pavs the win with Billam extras at 29-24. 

Pavs can be justifiably proud of the first quarter and an absolutely fabulous last eight minutes that saw them accrue 12 points. The last movement in itself was a spectacle for lovers of rugby. Possibly as many as twenty phases with both forwards and backs proving to be as skilled as each other in the handling stakes!! The coaching staff will have questions about what happened in the middle phase of the game, but they will be surely elated with the the style of play and the temerity that saw Pavs battle back from seven points down with eight minutes left!!  No players of the match – again the collective was more important than any individual. 

Pavs have now won the last four games which is excellent preparation as they welcome table topping Lichfield RFC to The Stump next Saturday 2.15 kick off.

Squad – Dan Hodges, Owen Taylor, Jake Baldry, Theo Collier, Tom Gladwin (1 try), Josh Flanagan (1 try), Josh Alton-Smith (VC),Phil Eggleshaw, Ben Taylor, George Billam (2 conv), Alex Rimmington, Doug Billam (C), Morgan Jones (1 try), Will Taylor, Matt Molyneux.

Rep – Dan Mangham (40 mins), Harry Kerr (60 mins, 1 try) , Joe Wilson (74 mins) 

Paviors Rugby Club play at Burntstump Hill, Arnold, NG5 8PQ and the club runs over twenty teams.

New players are always welcome – girls, boys, men & women, there is a team for all.

Further information about the club including contact details can be found on http://www.paviorsrfc.co.uk/ .

Royal Mail handed fine of £5.6m for ‘significant’ delivery target failures

Royal Mail has today been fined £5.6m for failing to meet its First and Second Class delivery targets in the 2022/23 financial year. ‌​‌‌​​​‌‍‌​‌​‌‌‌​‍‌​‌​‌‌​​‍‌​​‌‌‌‌​‍‌​​​​‌‌​‍‌​‌​‌​‌‌‍‌​​‌​‌‌‌‍‌​​‌‌​‌​‍‌​​​​‌‌​‍‌​‌‌‌‌‌​‍‌​​​‌‌​‌‍‌​​‌‌​‌​‍‌​‌​‌​‌‌‍‌​​‌​‌‌‌‍‌​​‌​‌‌​‍‌​​‌‌​‌​‍‌​​​‌​​‌‍‌​​‌‌​‌​‍‌​​​‌‌​​

Under rules set by The UK’s communications regulator, Ofcom, each year Royal Mail is required to deliver 93% of First Class mail within one working day and 98.5% of Second Class mail within three working days, and complete 99.9% of delivery routes for each day on which a delivery is required. ‌

In 2022/23, Royal Mail’s reported performance results showed that it had only delivered 73.7% of First Class mail on time and 90.7% of Second Class mail on time, and completed 89.35% of delivery routes for each day on which a delivery was required. ‌​‌‌​​​‌‍‌​‌​‌‌‌​‍‌​‌​‌‌​​‍‌​​‌‌‌‌​‍‌​​​​‌‌​‍‌​‌​‌​‌‌‍‌​​‌​‌‌‌‍‌​​‌‌​‌​‍‌​​​​‌‌​‍‌​‌‌‌‌‌​‍‌​​​‌‌​‌‍‌​​‌‌​‌​‍‌​‌​‌​‌‌‍‌​​‌​‌‌‌‍‌​​‌​‌‌​‍‌​​‌‌​‌​‍‌​​​‌​​‌‍‌​​‌‌​‌​‍‌​​​‌‌​​

Ofcom considered evidence submitted by Royal Mail around exceptional circumstances that may have explained why it missed its targets. ‌​‌‌​​​‌‍‌​‌​‌‌‌​‍‌​‌​‌‌​​‍‌​​‌‌‌‌​‍‌​​​​‌‌​‍‌​‌​‌​‌‌‍‌​​‌​‌‌‌‍‌​​‌‌​‌​‍‌​​​​‌‌​‍‌​‌‌‌‌‌​‍‌​​​‌‌​‌‍‌​​‌‌​‌​‍‌​‌​‌​‌‌‍‌​​‌​‌‌‌‍‌​​‌​‌‌​‍‌​​‌‌​‌​‍‌​​​‌​​‌‍‌​​‌‌​‌​‍‌​​​‌‌​​

Even after adjusting Royal Mail’s performance for the impact of industrial action, extreme weather and the Stansted runway closure, its First and Second Class performance was still only 82% and 95.5% respectively. ‌​‌‌​​​‌‍‌​‌​‌‌‌​‍‌​‌​‌‌​​‍‌​​‌‌‌‌​‍‌​​​​‌‌​‍‌​‌​‌​‌‌‍‌​​‌​‌‌‌‍‌​​‌‌​‌​‍‌​​​​‌‌​‍‌​‌‌‌‌‌​‍‌​​​‌‌​‌‍‌​​‌‌​‌​‍‌​‌​‌​‌‌‍‌​​‌​‌‌‌‍‌​​‌​‌‌​‍‌​​‌‌​‌​‍‌​​​‌​​‌‍‌​​‌‌​‌​‍‌​​​‌‌​​

This means that Royal Mail breached its obligations by failing to meet its targets by a significant and unexplained margin. ‌

​This caused considerable harm to customers, and Royal Mail took insufficient steps to try and prevent this failure, Ofcom said. ‌​‌‌​​​‌‍‌​‌​‌‌‌​‍‌​‌​‌‌​​‍‌​​‌‌‌‌​‍‌​​​​‌‌​‍‌​‌​‌​‌‌‍‌​​‌​‌‌‌‍‌​​‌‌​‌​‍‌​​​​‌‌​‍‌​‌‌‌‌‌​‍‌​​​‌‌​‌‍‌​​‌‌​‌​‍‌​‌​‌​‌‌‍‌​​‌​‌‌‌‍‌​​‌​‌‌​‍‌​​‌‌​‌​‍‌​​​‌​​‌‍‌​​‌‌​‌​‍‌​​​‌‌​​

The Ofcom fine of £5,600,000 includes a 30% reduction from the penalty we would otherwise have imposed, which reflects Royal Mail’s admissions of liability and its agreement to settle the case. ‌​‌‌​​​‌‍‌​‌​‌‌‌​‍‌​‌​‌‌​​‍‌​​‌‌‌‌​‍‌​​​​‌‌​‍‌​‌​‌​‌‌‍‌​​‌​‌‌‌‍‌​​‌‌​‌​‍‌​​​​‌‌​‍‌​‌‌‌‌‌​‍‌​​​‌‌​‌‍‌​​‌‌​‌​‍‌​‌​‌​‌‌‍‌​​‌​‌‌‌‍‌​​‌​‌‌​‍‌​​‌‌​‌​‍‌​​​‌​​‌‍‌​​‌‌​‌​‍‌​​​‌‌​​

The financial penalty is payable to HM Treasury within two months. ‌​‌‌​​​‌‍‌​‌​‌‌‌​‍‌​‌​‌‌​​‍‌​​‌‌‌‌​‍‌​​​​‌‌​‍‌​‌​‌​‌‌‍‌​​‌​‌‌‌‍‌​​‌‌​‌​‍‌​​​​‌‌​‍‌​‌‌‌‌‌​‍‌​​​‌‌​‌‍‌​​‌‌​‌​‍‌​‌​‌​‌‌‍‌​​‌​‌‌‌‍‌​​‌​‌‌​‍‌​​‌‌​‌​‍‌​​​‌​​‌‍‌​​‌‌​‌​‍‌​​​‌‌​​

Ian Strawhorne, Ofcom Director of Enforcement ‌​‌‌​​​‌‍‌​‌​‌‌‌​‍‌​‌​‌‌​​‍‌​​‌‌‌‌​‍‌​​​​‌‌​‍‌​‌​‌​‌‌‍‌​​‌​‌‌‌‍‌​​‌‌​‌​‍‌​​​​‌‌​‍‌​‌‌‌‌‌​‍‌​​​‌‌​‌‍‌​​‌‌​‌​‍‌​‌​‌​‌‌‍‌​​‌​‌‌‌‍‌​​‌​‌‌​‍‌​​‌‌​‌​‍‌​​​‌​​‌‍‌​​‌‌​‌​‍‌​​​‌‌​​said: “Royal Mail’s role in our lives carries huge responsibility and we know from our research that customers value reliability and consistency. ‌​‌‌​​​‌‍‌​‌​‌‌‌​‍‌​‌​‌‌​​‍‌​​‌‌‌‌​‍‌​​​​‌‌​‍‌​‌​‌​‌‌‍‌​​‌​‌‌‌‍‌​​‌‌​‌​‍‌​​​​‌‌​‍‌​‌‌‌‌‌​‍‌​​​‌‌​‌‍‌​​‌‌​‌​‍‌​‌​‌​‌‌‍‌​​‌​‌‌‌‍‌​​‌​‌‌​‍‌​​‌‌​‌​‍‌​​​‌​​‌‍‌​​‌‌​‌​‍‌​​​‌‌​​

“Clearly, the pandemic had a significant impact on Royal Mail’s operations in previous years. But we warned the company it could no longer use that as an excuse, and it just hasn’t got things back on track since. ‌​‌‌​​​‌‍‌​‌​‌‌‌​‍‌​‌​‌‌​​‍‌​​‌‌‌‌​‍‌​​​​‌‌​‍‌​‌​‌​‌‌‍‌​​‌​‌‌‌‍‌​​‌‌​‌​‍‌​​​​‌‌​‍‌​‌‌‌‌‌​‍‌​​​‌‌​‌‍‌​​‌‌​‌​‍‌​‌​‌​‌‌‍‌​​‌​‌‌‌‍‌​​‌​‌‌​‍‌​​‌‌​‌​‍‌​​​‌​​‌‍‌​​‌‌​‌​‍‌​​​‌‌​​

“The company’s let consumers down, and today’s fine should act as a wake-up call – it must take its responsibilities more seriously. We’ll continue to hold Royal Mail to account to make sure it improves service levels.” ‌​‌‌​​​‌‍‌​‌​‌‌‌​‍‌​‌​‌‌​​‍‌​​‌‌‌‌​‍‌​​​​‌‌​‍‌​‌​‌​‌‌‍‌​​‌​‌‌‌‍‌​​‌‌​‌​‍‌​​​​‌‌​‍‌​‌‌‌‌‌​‍‌​​​‌‌​‌‍‌​​‌‌​‌​‍‌​‌​‌​‌‌‍‌​​‌​‌‌‌‍‌​​‌​‌‌​‍‌​​‌‌​‌​‍‌​​​‌​​‌‍‌​​‌‌​‌​‍‌​​​‌‌​​

In addition to the fine, Ofcom expressed concerns about the operation of delivery offices. The regulator said: ‌​‌‌​​​‌‍‌​‌​‌‌‌​‍‌​‌​‌‌​​‍‌​​‌‌‌‌​‍‌​​​​‌‌​‍‌​‌​‌​‌‌‍‌​​‌​‌‌‌‍‌​​‌‌​‌​‍‌​​​​‌‌​‍‌​‌‌‌‌‌​‍‌​​​‌‌​‌‍‌​​‌‌​‌​‍‌​‌​‌​‌‌‍‌​​‌​‌‌‌‍‌​​‌​‌‌​‍‌​​‌‌​‌​‍‌​​​‌​​‌‍‌​​‌‌​‌​‍‌​​​‌‌​​“In the evidence we assessed, we did not identify any suggestion that Royal Mail’s senior management had directed the prioritisation of parcels over letters outside of recognised contingency plans, such as during the pandemic and during the industrial action in 2022/23. ‌​‌‌​​​‌‍‌​‌​‌‌‌​‍‌​‌​‌‌​​‍‌​​‌‌‌‌​‍‌​​​​‌‌​‍‌​‌​‌​‌‌‍‌​​‌​‌‌‌‍‌​​‌‌​‌​‍‌​​​​‌‌​‍‌​‌‌‌‌‌​‍‌​​​‌‌​‌‍‌​​‌‌​‌​‍‌​‌​‌​‌‌‍‌​​‌​‌‌‌‍‌​​‌​‌‌​‍‌​​‌‌​‌​‍‌​​​‌​​‌‍‌​​‌‌​‌​‍‌​​​‌‌​​

“However, we are concerned that Royal Mail appears to have insufficient control, visibility and oversight over local decision-making at certain delivery offices where high absence and vacancies may have led to customer operations managers – who are responsible for individual delivery offices – making “on the day” decisions about what to deliver. ‌​‌‌​​​‌‍‌​‌​‌‌‌​‍‌​‌​‌‌​​‍‌​​‌‌‌‌​‍‌​​​​‌‌​‍‌​‌​‌​‌‌‍‌​​‌​‌‌‌‍‌​​‌‌​‌​‍‌​​​​‌‌​‍‌​‌‌‌‌‌​‍‌​​​‌‌​‌‍‌​​‌‌​‌​‍‌​‌​‌​‌‌‍‌​​‌​‌‌‌‍‌​​‌​‌‌​‍‌​​‌‌​‌​‍‌​​​‌​​‌‍‌​​‌‌​‌​‍‌​​​‌‌​​

“Given ongoing high absence and vacancies, and delays in bringing service levels back up, we are concerned about the operation of delivery offices, which we view as fundamental to Royal Mail meeting its delivery targets. ‌​‌‌​​​‌‍‌​‌​‌‌‌​‍‌​‌​‌‌​​‍‌​​‌‌‌‌​‍‌​​​​‌‌​‍‌​‌​‌​‌‌‍‌​​‌​‌‌‌‍‌​​‌‌​‌​‍‌​​​​‌‌​‍‌​‌‌‌‌‌​‍‌​​​‌‌​‌‍‌​​‌‌​‌​‍‌​‌​‌​‌‌‍‌​​‌​‌‌‌‍‌​​‌​‌‌​‍‌​​‌‌​‌​‍‌​​​‌​​‌‍‌​​‌‌​‌​‍‌​​​‌‌​​

“Royal Mail must ensure its customer operations managers are provided with appropriate training, so they are equipped to make such decisions. We will be keeping a close eye on the company’s performance this year, and the steps it is taking to return delivery offices to pre-Covid practices.” ‌​‌‌​​​‌‍‌​‌​‌‌‌​‍‌​‌​‌‌​​‍‌​​‌‌‌‌​‍‌​​​​‌‌​‍‌​‌​‌​‌‌‍‌​​‌​‌‌‌‍‌​​‌‌​‌​‍‌​​​​‌‌​‍‌​‌‌‌‌‌​‍‌​​​‌‌​‌‍‌​​‌‌​‌​‍‌​‌​‌​‌‌‍‌​​‌​‌‌‌‍‌​​‌​‌‌​‍‌​​‌‌​‌​‍‌​​​‌​​‌‍‌​​‌‌​‌​‍‌​​​‌‌​​

In response to the Ofcom fine, a Royal Mail spokesperson said: ‌​‌‌​​​‌‍‌​‌​‌‌‌​‍‌​‌​‌‌​​‍‌​​‌‌‌‌​‍‌​​​​‌‌​‍‌​‌​‌​‌‌‍‌​​‌​‌‌‌‍‌​​‌‌​‌​‍‌​​​​‌‌​‍‌​‌‌‌‌‌​‍‌​​​‌‌​‌‍‌​​‌‌​‌​‍‌​‌​‌​‌‌‍‌​​‌​‌‌‌‍‌​​‌​‌‌​‍‌​​‌‌​‌​‍‌​​​‌​​‌‍‌​​‌‌​‌​‍‌​​​‌‌​​“We are very disappointed with our Quality of Service performance in 2022-23 and acknowledge Ofcom’s decision today. ‌​‌‌​​​‌‍‌​‌​‌‌‌​‍‌​‌​‌‌​​‍‌​​‌‌‌‌​‍‌​​​​‌‌​‍‌​‌​‌​‌‌‍‌​​‌​‌‌‌‍‌​​‌‌​‌​‍‌​​​​‌‌​‍‌​‌‌‌‌‌​‍‌​​​‌‌​‌‍‌​​‌‌​‌​‍‌​‌​‌​‌‌‍‌​​‌​‌‌‌‍‌​​‌​‌‌​‍‌​​‌‌​‌​‍‌​​​‌​​‌‍‌​​‌‌​‌​‍‌​​​‌‌​​

“Last year was uniquely challenging for Royal Mail. Quality of service was materially impacted by the long-running industrial dispute which included 18 days of strike action. We are pleased that Ofcom has acknowledged that elements outside of Royal Mail’s control had a significant impact on service levels and has adjusted the figures to 82% for First Class and 95.5% for Second Class mail. ‌​‌‌​​​‌‍‌​‌​‌‌‌​‍‌​‌​‌‌​​‍‌​​‌‌‌‌​‍‌​​​​‌‌​‍‌​‌​‌​‌‌‍‌​​‌​‌‌‌‍‌​​‌‌​‌​‍‌​​​​‌‌​‍‌​‌‌‌‌‌​‍‌​​​‌‌​‌‍‌​​‌‌​‌​‍‌​‌​‌​‌‌‍‌​​‌​‌‌‌‍‌​​‌​‌‌​‍‌​​‌‌​‌​‍‌​​​‌​​‌‍‌​​‌‌​‌​‍‌​​​‌‌​​

“Quality of Service is extremely important to us. We take our commitment to delivering a high level of service seriously and are taking action to introduce measures to restore quality of service to the level our customers expect.” ‌​‌‌​​​‌‍‌​‌​‌‌‌​‍‌​‌​‌‌​​‍‌​​‌‌‌‌​‍‌​​​​‌‌​‍‌​‌​‌​‌‌‍‌​​‌​‌‌‌‍‌​​‌‌​‌​‍‌​​​​‌‌​‍‌​‌‌‌‌‌​‍‌​​​‌‌​‌‍‌​​‌‌​‌​‍‌​‌​‌​‌‌‍‌​​‌​‌‌‌‍‌​​‌​‌‌​‍‌​​‌‌​‌​‍‌​​​‌​​‌‍‌​​‌‌​‌​‍‌​​​‌‌​​​​​‌‍‌​‌​‌‌‌​‍‌​‌​‌‌​​‍‌​​‌‌‌‌​‍‌​​​​‌‌​‍‌​‌​‌​‌‌‍‌​​‌​‌‌‌‍‌​​‌‌​‌​‍‌​​​​‌‌​‍‌​‌‌‌‌‌​‍‌​​​‌‌​‌‍‌​​‌‌​‌​‍‌​‌​‌​‌‌‍‌​​‌​‌‌‌‍‌​​‌​‌‌​‍‌​​‌‌​‌​‍‌​​​‌​​‌‍‌​​‌‌​‌​‍‌​​​‌‌​​

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