Greene King’s decision to go cashless at a pub in Mapperley has left regulars angry.
The change at The Travellers Rest on Mapperley Plains is part of the company’s trial to drop cash payments as most customers pay via card.
But, many punters do not agree with this decision as they do not want to participate in a cashless society.
Ross Da’Bell, 65, of Arnold, was one of many customers disappointed with the change.
He said: “I was a regular and they didn’t tell me this had happened until I finished my meal there.
“I’m against this as I’m older generation and like paying cash, I know where I am, but more, they’ve taken away choice.”
He lives just five minutes from the pub and stated that he won’t be visiting anymore due to only being able to pay with card.
He has worked in licensed trade for 47 years and has seen other businesses make this move but revert back to both cash and cards within months.
Another customer added their view on a Facebook group post, they wrote: “Won’t be going again unless this changes.
“They will lose many customers.”
However, some supported this decision, as one local commented: “I’ll still go, otherwise another pub shuts and people will be laid off.”
A spokesperson for Greene King said: “We’re undertaking a trial in a small number of our pubs where around 90% of customer spend is made via card payment.
“This is a trial and we have not made a business decision to permanently go cashless in this small number of pubs, or any other of our pubs, at this stage.”
Other Chef & Brewer pubs taking part in the trial include Hutt in Ravenshead, the Ferry Inn in Wilford and the Wheatsheaf Inn in Burton Joyce.
The spokesperson added: “Customers are notified about our cashless payments during the online booking process.
“We also advise our teams to notify guests in person when visiting the pub.”
Disgusting! I shan’t be going there! I don’t want to be told how I pay. What happens if the card machine goes down?
Law at fault. Pub can choose. Cash is legal tender . consumer screwed again .