Nottingham City Transport statement as bus stop screens show ‘confusing’ information

Nottingham City Transport (NCT) has apologised over inaccurate information being shown on information screens at bus stops across the borough.

The bus firm said the accuracy and reliability of the information on the electronic bus stop displays had been ‘deteriorating’ over recent months.

In a statement NCT said that many of the screens are now showing inaccurate bus arrival predictions, missing out services and the scheduled time of the bus going missing when the time is reached, regardless of whether it has arrived.

The bus operator said: “Providing predicted information to the bus stop displays is a partnership between local bus operators and the local councils, which has worked very well for many years. Bus operators send their tracking data and predictions to the local councils, who then install and maintain the displays and facilitate the information shown on them.

“The technology behind the system was coming to the end of its life, and a new system has been procured recently by Nottingham City Council to ensure information can be provided long in to the future. Unfortunately there have been problems in the transition to the new system which is resulting in the unreliable information currently on the displays, and we understand from the Council that the new supplier is working tirelessly in an effort to resolve the situation.

NCT said the problems affecting the bus stop displays do not affect the information shown on their website or NCTX Buses app, where predictions come directly from NCT and do not travel through a number of third party systems to reach the bus stop displays.

The spokesman added: “NCT shares your frustration with the poor situation with the bus stop displays and continues to have several conversations each week with Nottingham City Council about resolving it and returning the information on the bus stop displays to the high levels of accuracy previously enjoyed.

“Until then, we encourage you to download the free NCTX Buses app or use our website for accurate predicted information and thank you for your patience.”