The Co-op has said it is now in a “recovery phase” after being hit by a cyber attack late last month, causing product shortages in Gedling borough stores
The convenience retailer released a statement today (14) updating customers.
It said: “We are now in the recovery phase and are taking steps to bring our systems gradually back online in a safe and controlled manner.”
The statement added that Co-op had taken “early and decisive action to restrict access to our systems” in order to protect the group.
The Co-op was first hit by the cyber attack in April, when its back-office systems and call centre services were hacked.
It resulted in product shortages, particularly across categories such as fruit and vegetables, meat and dairy.
The grocer said that there will be improved stock availability in stores and online from this weekend. It added that its stock ordering system is now fully online, with all orders switched back to normal supply processes and systems.
All forms of payments, including contactless and chip and pin are working across the entire Co-op store estate.
The spokesperson added: “We’d like to thank all our colleagues, members, partners and suppliers for their support so far. We will provide further updates to our members as we continue to make progress from this cyber attack.”
