Over 5,000 residents have received a letter from Gedling Borough Council informing them their council tax payments were not taken following an error with a direct debit payment system.
These payments – which should have been taken on May 7 – failed to go through.
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The council, who have apologised for the error, wrote to those affected this week to inform them they need to make a manual payment or have it taken automatically in early June.
A spokesperson for the council said: “The letter states that residents affected can either make the May payment manually or it will be taken on June 5. Their June council tax payment will then be taken as normal on June 7.”
The wording in the letter from the Council did not make it clear at all that the fault lay with them. This caused many people to think that the problem was with their individual bank/direct debit. The Council should have admitted straight away that it was their mistake!
Also, only in the final paragraph did the the Service Manager apologise for any inconvenience caused……….by their error!