Nottingham North & East Clinical Commissioning Group said they were ‘shocked’ by the findings in a Care Quality Commission report on the Willows Medical Centre in Carlton that was published today.
Dr James Hopkinson, Clinical Lead for NHS Nottingham North and East Clinical Commissioning Group said: “We are sorry that the patients served by the Willows Medical Centre have been let down in this way. As Commissioners, we also feel let down by this practice.
“What has happened is an unacceptable breach of trust and the standards of care we expect for our patients. We want to reassure patients that this is highly unusual and is not representative of the standards upheld by the overwhelming majority of our GPs and practice staff.
[message title=”READ MORE” title_color=”#000000″ title_bg=”#1e73be” title_icon=”” content_color=”#000000″ content_bg=”#eaeaea” id=””] [/message]
Dr Hopkinson said they were extremely grateful for the support of four other practices in the immediate area which have stepped in to make sure that the majority of the 3,600 patients registered at the Willows continue to receive the ongoing care they need.
He said the group had carried out a clinical review of 416 patients in relation to the findings and have contacted patients where they might benefit from a telephone or face to face consultation with a GP. Seventy patients have been recalled as a precautionary measure.
He added: “Yesterday, NHS England and the CCG received a formal resignation from Dr Nyatsuro in relation to his GP contract. There are a number of formal steps that need to take place, including with the Care Quality Commission.
“Working with our partners, our aim is now to consider all options available to ensure that we have the right level of primary health services needed to provide safe, high quality care for all patients in this location.”
A helpline for anyone who has concerns about their care has been set up. The number is: 0115 883 1814.
