Train passengers in Gedling borough will now find it easier than ever to buy train tickets with East Midlands Trains, following the launch of a new mobile app which allows them to buy tickets directly from their smartphone.
The new app – which is free to download – will allow customers to buy their tickets quickly and securely, check how their train is running and even find out which platform their train is leaving from. There is also a facility to buy tickets for groups of up to eight people, making it much more convenient to book a trip with friends or family.
As with the main eastmidlandstrains.co.uk website, there are no booking or credit card fees for train tickets booked through the app. Customers will also be able to save their top 10 favourite journeys so it’s always quick and easy to make a booking using the new app.
The new app is available on Apple and Android devices and can be downloaded free of charge via the App Store and Google Play.
Marc Turley, Head of Commercial for East Midlands Trains, said: “Our new mobile app will make it much easier and quicker for our customers to book their tickets with us. Customers can book a ticket for any journey in the country, for up to eight people at a time, all without a single booking or credit card fee.
“We want to make it as easy as possible for our customers to travel with us, and our new app is another step in that direction. We’ve also got plans to improve our on-board WiFi and offer free 15 minutes WiFi for all customers using our London trains later this year so there’s a lot of exciting initiatives still to come.”
East Midlands Trains is investing £13m over the next two years in a range of customer enhancements. As part of this investment programme, the on-board WiFi on all London trains will be upgraded to 4G and all customers will benefit from free 15 minutes WiFI on trains to London from the Autumn. East Midlands Trains customer facing staff will be issued with smartphones to help keep customers informed.
