People in Gedling borough are being warned about a new Amazon Prime scam that has people out of pocket.
The scam involves an automated phone call from the online retail giant that states someone has used the recipient’s details to purchase a subscription.
The victim is then asked to press 1 to cancel the subscription and will then be put forward to a criminal posing as an Amazon Prime customer adviser.
They will be told by the fake representative that the subscription was purchased fraudulently and that they need remote access to the victim’s computer in order to fix a security flaw that will prevent it from happening again.
The victim is instructed to download an application called Team Viewer and asked to log onto their online banking account.
Scambusters Action Fraud confirmed victims in the UK have lost more than £400,000 since the beginning of September due to the scam.
Amazon has confirmed that it is aware of the scam. The company has stated it will never call a customer for payment outside the website.
If a customer has any doubt they can check the Amazon.co.uk help pages for guidance.
Pauline Smith, head of Action Fraud, said: “Unsolicited requests to remote access your computer should always raise a red flag.
“It’s easy to feel embarrassed when faced with unexpected or complex conversations but it’s okay to stop the discussion if you do not feel in control of it.