Pubs, restaurants and hotels in and around Gedling borough are preparing to reopen tomorrow – but how different an experience will it be?
Two landlords talked to us about what safety measures will be in place to keep both staff and customers safe on Super Saturday.
Justin Askew is general manager at the Cross Keys in Arnold. He said he was looking forward to welcoming customers safely back to the popular pub after three long months.
“We have been working endlessly to ensure our pub is ready for reopening tomorrow,” he said.
“We are really looking forward to welcoming our customers back.
“As we embark on a new way of working and providing a safe experience for our customers by following government guidance and putting in place new safety measures.
“When we open we will be operating with a sit down only policy while also implementing the no vertical drinking rule. This in turn will mean our total capacity is lowered so we have tried to encourage customers to pre-book their table to avoid disappointment.
“To ensure we remain fair and give all our customers a chance of returning to their favourite local we are allocating time slots throughout the day, with reduced trading hours put in place it is important to us we give all our customers the opportunity to enjoy our pub.
Justin said the team were now up to speed with the new safety measures in place, had completed risk assessments and also been briefed on their new job roles.
He said: “Our first priority is to ensure our teams feel safe and are comfortable in delivering our new service cycle.
“We now have designated roles which includes a PPE Professional whose job is to solely ensure touch points are sanitized every 15 minutes and tables and chairs are made safe ready for new customers entering the premises.
“We are making ordering safety too by introducing our ‘my pub’ app, customers will be encouraged to download the app and order through it, they can simply sit back and relax and wait for us to deliver their products.
He added: As we gear up for our first day of trading in more than three months we are asking our customers to consider the safety of everyone else in our pub.
“It is all our responsibility to ensure we are proactive in social distancing measures put in place. We can’t wait to get started and look forward to serving those refreshing cold pints.”
Ben Pennell is manager at the Lord Nelson Pub & Kitchen in Burton Joyce. He said he hopes customers will be patient with staff as they get used to the new ways of working.
He said: “As there have been many changes to day-to-day life, we as a business have also had to adapt, so please bear with us through this period of transition.
“From tomorrow (July 4) all areas of the pub will be open, and we will be continuing our popular takeaway service (Food and drinks). Bookings are advisable and our phone lines are open.”
“We will not be taking bookings for the garden area and you won’t need to book a table for drinking inside or outside, – just please be aware you may have to wait.
“The pub will have an appointed ‘Buddy’ whose job it will be to ensure safe quotas of customers inside and outside, and safe queuing.
“We will be adhering to the latest government distancing guidelines. Additional cleaning schedules have been put in place. We are actively promoting good hand hygiene, by encouraging cashless payments and providing easily accessible sanitiser for both customers and staff.”
“We are providing all staff with all that is necessary for them to work safely and confidently, including relevant PPE.”
The pub will be reducing contact by offering full table service for both food and drinks.
There won’t be no cutlery, napkins or condiments on tables as single use cutlery and condiments will be provided instead.
Tables will be thoroughly sanitised between each use and all allergen information will be available online for customers to check themselves.
All the menus will be also sanitised after every use.
Be added: “It’s been a long time since the doors have been open at the Nelson and we cant wait to see you all again.”