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People in Gedling borough urged to ‘use 999 responsibly’ after caller phoned asking police for help restoring Wi-Fi password

Nottinghamshire Police are urging people in Gedling borough not to use the 999 service for ridiculous calls.

The Force issued the plea after revelling that one recent caller asked for technical support for his wi-fi service.

The caller told the police staff at the control room that ‘their dad had changed the wi-fi password and wanted police to help change it back’.

Nottinghamshire Police say their busy Control Room handles thousands of 999 emergency calls each month and while the majority of emergency calls are made to request police support in genuine emergencies, 999 call handlers still receive a number of spurious and misplaced calls which delay them from dealing with the most urgent calls.

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People are being urged to only call 999 in a genuine emergency

Superintendent Paul Burrows, from Nottinghamshire Police’s Contact Management department, said: “The vast majority of the public understand that 999 is only for emergency calls but, despite the work we regularly do in the media, online and over-the-phone to explain to people how to use 999 responsibly, we do still receive a high number of misplaced calls to our emergency number.

“While some of the misplaced calls we receive range from honest errors of judgement to the more unusual, there is a serious point to be made here as every misplaced call our emergency call handlers receive has the potential to delay us from responding to genuine emergencies.

“All we’re asking is that people only call 999 in genuine emergencies and remember that there are other ways to contact us for less urgent enquiries, with the Nottinghamshire Police website – www.nottinghamshire.police.uk/advice – offering advice on hundreds of policing and non-policing issues and the 101 non-emergency number also available 24 hours a day, seven days a week.”

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Police advice for using 999 responsibly

  • Please think before dialling and only call 999 when life is in danger, someone is seriously injured, someone is using or threatening to use violence, a crime is in progress, there is serious damage being caused to property or whenever else an immediate police response is required.
  • For all other non-emergency policing matters, please call 101 or visit the Nottinghamshire Police website – www.nottinghamshire.police.uk/advice – for advice on how to deal with hundreds of policing and non-policing matters.

A spokesman for Nottinghamshire Police added: “By not calling 999 when it’s anything less than an emergency, you can help to ensure Nottinghamshire Police’s team of emergency call handlers can be on-hand for when people really do need them.”

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