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Axe falls on TSB branch in Mapperley

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THE TSB branch in Mapperley is to close following the announcement by the banking group that it was to axe 164 of its branches in the United Kingdom.

The bank said the decision to close the branch on Plains Road has been driven by a significant shift in customer behaviour, including a reduction in the number of customers using branches.

TSB chief executive Debbie Crosbie said: “Closing any of our branches is never an easy decision but our customers are banking differently – with a marked shift to digital banking.

“We are reshaping our business to transform the customer experience and set us up for the future.

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“This means having the right balance between branches on the high street and our digital platforms, enabling us to offer the very best experience for our personal and business customers across the UK.

“We remain committed to our branch network and will retain one of the largest in the UK.”

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3 COMMENTS

  1. Why are TSB closing the Mapperley Branch on Plains Road?
    They say it’s due to reduced foot fall but there is always a queue.
    Personally I think it is to try forcing customers to use online banking.
    That doesn’t work for paying in cash and other services which need face to face.

  2. Why are TSB closing the Mapperley Branch on Plains Road?
    They say it’s due to reduced foot fall but there is always a queue.
    Personally I think it is to try forcing customers to use online banking.
    That doesn’t work for paying in cash and other services which need face to face.

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