Severn Trent Water is urging customers in Gedling borough who may need extra help to join its Priority Service Register (PSR).
This register is designed to offer a more customised service to those with special needs.
The water company wants people, their friends, or their families to alert them if anyone could benefit from the additional support.
Severn Trent’s PSR is used to support customers with special requirements to give them a better, more personalised service, with the water company encouraging customers, friends or family to let them know of anyone who might benefit from extra help if there’s ever an issue.
This can include customers who would need to be checked on in the event of supply issues, customers who need water 24/7, and customers who require password protection schemes.
The register helps identify customers with medical conditions, disability or restricted mobility, sight or hearing loss and those who would appreciate receiving their bills in a different format.
Support is also there for those with conditions such as anxiety, Crohn’s, colitis or irritable bowel syndrome , motor neurone disease and autism.
Kristian Russell, customer lead from Severn Trent said: “We know that life is ever changing, and things can come up unexpectedly, which is why our register is a great way of letting us know if anyone needs some extra support, as it’s important to us that our customers get the service and support they need.
“This could be someone with a medical condition, or someone who needs constant water or quick support if there’s any problems with the supply. Even if you know someone who may benefit from extra help, a relative, friend, neighbour, let them know about the register as it could really help them too.”
In the event of a water supply issue, teams at Severn Trent will reach out to customers who need to be checked in on, making sure they have what they need.
Teams will also call to discuss bills, or customer accounts and can be made aware of circumstances to help provide extra support or any sensitivity needed.
Kristen added: “Our teams are trained to handle all calls confidently, and with sensitivity, so we’d really encourage anyone who may benefit from an extra bit of support, to get in touch as there may be something we can do, or adapt to help make things a little easier.”
More information about the Priority Services Register can be found here.
