Council to open customer contact point at Carlton Fire Station

 Council to open customer contact point at Carlton Fire Station
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Residents in Netherfield and Carlton are set to benefit from the launch of a new customer contact point being opened by Gedling Borough Council at a nearby fire station.

The new contact point is to open at Carlton Fire Station this Wednesday (4) and will give residents access to council services and also the chance to speak to council officers closer to where they live.

Previously people in these areas would have to travel to the Civic Centre in Arnold to access these services.

The contact point will be open every Wednesday from 8:45am – 12:30pm and 1:30 pm – 5:15pm from October 4.

A member of the council’s customer services team will be on hand every Wednesday at the station to offer advice on a number of council services including:

  • Face to face advice on council tax, housing benefits and planning applications
  • Booking bulky waste collections or ordering a garden waste bin
  • Plus many more council services on your doorstep

Customers will be able to do most of the things they could do if they visit the main council offices except making cash and cheque payments and taxi licencing enquiries, which will still need to be done either at the civic centre or online through the council’s recently launched new website

Leader of the Council, Councillor John Clarke said: “We promised the residents of Carlton and Netherfield that we would provide them with more council services on their doorstep. By having this customer contact point in Carlton it means that residents who can’t always get to Arnold can to speak to one of our dedicated customers services staff at a place that is easier for them to get too.

“With both the Fire Service and the Police Service operating out of the fire station it is another great example of our partnership working with our public sector colleagues”


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