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Gedling MP Tom Randall raises customer concerns with Lloyds manager over closure of Carlton Hill branch

The Carlton Branch of Lloyds Bank is due to close on July 26.

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Gedling MP Tom Randall has met with the manager of a local bank branch earmarked for closure in Carlton to raise customer concerns.

Lloyds Bank on Carlton Hill will shut this summer as major high street banks opt to transition more of their banking services online.

Gedling MP Tom Randall met with the branch manager of Carlton Hill’s Lloyds bank today (12), to discuss Lloyds decision to close the branch and to express the concerns of those Carlton Hill branch customers who had contacted him following the news.

The Carlton Branch of Lloyds Bank is due to close on July 26.

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Pictured: Tom Randall MP outside the Lloyds branch on Carlton Hill (PHOTO: Courtesy of Sam Smith)

In a statement released today (12) Mr Randall wrote: “The Carlton Hill branch sadly closes on July 26. To ensure customers banking needs are still met once the branch closes, Lloyds has put in place a number of measures.”

These are as follows:

  • Partnered with the Post Office, where cash can be deposited and withdrawn, cheques banked and balances checked.
  • The closest Post Office to Carlton’s Lloyd branch is six shops down in the McColls store. Lloyds staff will be available to introduce customers to the Post Office.

To support the customers impacted by the Lloyds Carlton Hill branch closure, Lloyds have said they will offer the following:

  • They will telephone and send letters to vulnerable customers with the offer an appointment to discuss alternative banking methods;
  • Provide advice on alternative banking methods, such as telephone banking, online banking and Post Office services;
  • Provide free tablets and training to assist vulnerable customers in accessing online banking; and
  • Redeploy all its staff at the Parliament Street branch in Nottingham City.

Mr Randall added: “Access to cash is extremely important and I am pleased Carlton Hill and Carlton will still have outside cash points at Tesco Express, Foxhill Stores, Tesco in Carlton and the Post Office on Oakdale Road in addition to the inside cash withdrawal service at McColls six doors down from the Lloyds Bank.”

The borough’s high streets have been particularly hard hit this year with Arnold’s HSBC branch set to close in May despite pre-tax profits rising at the banking giant.

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The Arnold HSBC closure is one of 114 branches across the UK that the HSBC will close from April.

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4 COMMENTS

    • Totally agree, Lloyd’s should consider customers , safety in drawing out cash. Somewhere to go to talk to someone if a problem. The local postoffice is a tiny counter with no privacy. A bank hub would help sharing the space with other banks. A petition if possible.

  1. Tom spoke to manager of bank set for closure and achieved what exactly?
    I do not understand the point of his involvement. Two more bank branches in his constituency close, what difference had he made?

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