Councillor Liz Clunie said she visited a number of properties at Foxhill Court, on Foxhill Road, and claims to have seen lots of examples of damp and mould which have not been dealt with despite complaints being made to Jigsaw Homes, who manage the properties.
Councillor Clunie, who represents the Cavendish Ward on Gedling Borough Council, said there had also been complaints around vulnerable residents having access to laundry facilities cut by the housing provider.
“I was shocked to see some of the long-standing problems in residents’ flats,” Councillor Clunie said.
“The issues of damp and mould need dealing with once and for all. Cutting services at the same time as failing to deal with damp and mould issues in residents’ properties is uncaring and utterly unacceptable.
She added: “Speaking to residents it is clear that cutting their access to laundry facilities is not acceptable. I have asked Jigsaw Homes to reconsider and reverse their decision with immediate effect.
A spokesperson for Jigsaw Homes Midlands said they were ‘unaware’ of the issues that have been raised.
They told Gedling Eye: “We make sure that our most vulnerable and older residents at Foxhill Court have access to services that they need, including welfare checks, a scooter store, alarm systems and the laundry room, all of which is included in their service charge.
“These particular services are not routinely provided and therefore not paid for by more able and less vulnerable residents not in our housing for over 55s properties. However, if any resident feels they are not able to access the nearby alternative laundry facilities, we would be happy to speak to them about how we can help.
“Foxhill Court has recently undergone significant refurbishment and has had external wall insulation fitted.
“We are not aware of any reports of damp but we will investigate this further. We always ask residents to report any issues to us straight away, and we are here to offer advice and to address any repairs needed as soon as possible.”
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