A GP surgery in Arnold has put in place a number of measures to help improve services following complaints from patients.
Those using Highcroft Surgery on High Street had voiced concerns to local councillor Henry Wheeler and also Gedling MP Tom Randall about lack of appointments and the telephone system.
Cllr Wheeler represents the borough on Nottinghamshire County Council’s Health and Wellbeing Board. He last month raised concerns from patients with Joe Lunn, who is the Associate Director of Primary Care NHS Nottinghamshire and Nottingham CCG.
Now GPs running the surgery have met with Councillor Wheeler and also local MP Tom Randall to outline measures being put in place to boost services.
They say they have carried out a review of the prescription management process and have now employed additional staff to handle prescriptions.
They plan to introduce a new phone system in the next few weeks that will help prevent calls from dropping out of the queue
They are now offering both face-to-face and telephone appointments
Highcroft Surgery is now offering a 24/7 online service allowing patients to contact their GP for help and advice. Patients can access eConsult here: https://highcroftsurgery.webgp.com/
Mr Randall said he was pleased measures are now in place to improve services for patients.
He said: “We are pleased Highcroft Surgery has been taking steps to address patient concerns.
“We will continue to monitor feedback at the surgery closely and will be joining the Patient Participation Group as observerers to better understand the patient experience.
“Gedling Borough Council’s Health and Wellbeing Board representative Cllr Henry Wheeler and I will both be meeting regularly with the Highcroft’s Practice Manager going forward.
When raising issues last month, Councillor Wheeler called for a rescue plan to boost services being offered by GPs in the borough.
Mr Wheeler said: “In order to sort patient care issues out locally, we need an NHS rescue plan that sees patient care prioritised locally in the recovery from the Covid Pandemic, so people don’t have to wait weeks and in some cases months before getting an appointment”.