The Spanish banking firm will shut the branch in Front Street on August 12.
The Arnold branch is one of 140 earmarked for closure across the UK.
Explaining its decision last week, the bank said the number of in-branch transactions nationwide had fallen by 23 per cent % over the past three years.
Digital and online transactions, however, had grown by 99 per cent in the same period, Santander said.
Mr Randall said “I’ve had a telephone call with the regional director of Santander to express your disappointment to her about this news.
“She did reassure me that this decision was made based on pre-pandemic footfall figures and not the more recent events.”
The banking boss informed Mr Randall that customers will be able to get access to counter services at the Post Office on Worrall Avenue, including paying in cash and cheques and cash withdrawals.
They also informed him that Santander will be writing to all customers affected and offering appointments on alternative ways of banking
A dedicated telephone line has been set up for customers who are affected to call with any queries – 0800 085 0879. You can also email [email protected]
Across the UK, 1,270 staff will be affected by the closures.