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Future of Arnold travel agent uncertain under TUI plans to axe 166 stores


The future of a TUI branch in Arnold hangs in the balance.

The holiday firm announced plans to axe 166 of its high street stores across the UK as part of a cost-cutting drive.

The store on Front Street is still listed as ‘closed’ on the TUI website.

Gedling Eye today contacted TUI UK to find out if they would comment on the store’s future.

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A spokesman for the travel firm wouldn’t reveal the fate of the town centre branch.

They said: “Unfortunately we cannot reveal the store locations facing consultation.”

On Thursday, the firm announced the company-wide restructuring programme was necessary to cut its overheads by 30% in the coming weeks.

The new model will retain 333 branches but focus more on a bigger “homeworking sales and service team”.

Andrew Flintham, managing director, said: “We want to be in the best position to provide excellent customer service, whether it’s in a high street store, over the telephone or online, and will continue to put the customer at the heart of what we do.

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“It is therefore imperative that we make these difficult cost decisions, look after our colleagues during such unprecedented uncertainty and also offer a modern customer service.

“Customer behaviours have already changed in recent years, with 70% of all TUI UK bookings taking place online.

“We believe Covid-19 has only accelerated this change in purchasing habits, with people looking to buy online or wishing to speak with travel experts from the comfort of their own home.

“We have world class travel advisors at TUI, so we hope many of them will become homeworkers and continue to offer the personalised service we know our customers value.”

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