Watchdog inspectors have said Nottinghamshire Healthcare, the borough’s mental health, disability and community health service provider is offering services that ‘require improvement’.
The Trust did but retained good ratings for effectiveness and the caring attitude of its staff, in a report from the Care Quality Commission (CQC).
This announcement comes following an intensive five day inspection of the Trust’s services earlier this year when inspectors from the CQC came to the Trust’s sites in and around Nottinghamshire to check whether the Trust provided services that were caring, responsive, safe, effective and well led.
Dr John Brewin, chief executive of Nottinghamshire Healthcare, said he was ‘disappointed’ by the report’s findings.
He said: “The CQC report has been published today and I am disappointed, but not surprised that the Trust has been rated as Requires Improvement.
“We accept the overall verdict of the inspection team; that we need to improve in every domain. The only domains where we have maintained our Good rating is in caring and effectiveness, which is reassuring but we all need to do more. This is never a great position to be in but I think we need to learn from this feedback and focus our attention on where we can add most value and not only improve patient care but also the employment experience of our staff.
“We say we want Nottinghamshire Healthcare to be a great place to work, but that is not the experience of many of our staff and we need to change that.
He added: “We will learn from the recommendations made by the CQC and value the focus they have given to some areas of outstanding good practice in our services. I am convinced that we should be confident about the future.
“There are great staff and services in the Trust – we need to work to harness that passion and commitment to make sure that we turn things around for the sake of our patients, service users and carers.”
You can find the full report on Nottinghamshire Healthcare at the Care Quality Commission website: https://www.cqc.org.uk/provider/RHA