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Rail passengers using services in Gedling borough to get refund for delays over 15 minutes or more


Rail passengers using trains at Carlton, Netherfield and Burton Joyce stations will soon be able to claim compensation when trains are more than 15 minutes late.

‘Delay Repay 15’ has today been announced by the Department for Transport, meaning even minor delays to trains could see passengers being compensated.

Currently passengers can only claim cash back when services are delayed by at least 30 minutes or more.

Once the new measures come into force, Passengers will be able to claim 25% of the cost of the single fare for delays between 15 and 29 minutes.

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Transport Secretary Chris Grayling said: “We recognise that, above all else, passengers want a reliable train service, but when things do go wrong it is vital that they are compensated fairly.

“‘Delay Repay 15’ is a major improvement for passengers and we are working with train companies to make it as easy as possible for passengers to claim their rightful compensation.

“Together with the Consumer Rights Act, this policy shows we are putting passengers first and making sure they receive due compensation for poor service.

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