A leading ticketing agency based in Nottingham has issued advice to gig-goers in Gedling borough to help them avoid being ripped off when buying tickets online
Gigantic – which is the UK’s third largest primary ticketing agency – has issued the advice after four major ticket resale websites were rapped this week by the Advertising Standards Authority (ASA).
The ASA found that Seatwave, StubHub, Viagogo and GetMeIn were not up front and clear with consumers about additional ticket fees and charges that are added at the end of the booking process, such as booking and delivery fees.
In the wake of the ASA’s findings, primary ticket seller Gigantic shares its guide for getting hold of in demand tickets safely for the hottest shows.
- Look for the STAR
Get to know what ticketing websites are primary and secondary. STAR – the Society of Ticket Agents and Retailers – is the self-regulatory body for the entertainment ticketing industry in the UK. All STAR members are primary agencies and abide to follow a code of practice: https://www.star.org.uk/all-members.
- Subscribe and stay in the know
Once you’ve distinguished what sites are in fact primary ticket sellers, sign up to its mailing list. You’ll receive regular updates of what is going on sale in advance; can set reminders and have the best chance of getting tickets the moment they go on sale.
- Research before you buy
The official website for the artist or event should always be your first port of call, as it will tell you when and where to get tickets from. The site will provide links to ticket agencies that have been allocated tickets directly from the event promoter. You can also check the artist or event’s social media channels for ticket links. Plus, don’t forget to check for any purchase restrictions that may be in place, i.e. the lead booker needs to attend and all arrive together.
- Miss out? Don’t fret!
If tickets sell out then don’t fret. Quite often extra tickets are added for shows at a later date. By signing up to the venue’s and agency’s waiting lists, these additional tickets will become available and you’ll be notified.
- Branch out
Consider your options. Is the artist you want to see performing elsewhere? How about a UK city break or weekend trip to Europe to see your favourite band? If you’re able to be flexible and the budget allows it then tickets might still be available in other locations.