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East Midlands Trains named best in UK by passengers


East Midlands Trains has once again been named best train operator in the most recent UK Customer Satisfaction Index.

In the latest survey released in July, East Midlands Trains was rated as the highest performing train operator with 77.7% satisfaction, 3.3% higher above the transport industry average.

The train firm,who operate services from Carlton, Netherfield and Burton Joyce stations,  also came 11th out of the 29 different transport companies included in the survey which looks at satisfaction across a variety of different rail, coach, air and ferry companies.

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Andrew Conroy, Customer Experience Director for East Midlands Trains, said: “It’s great news that we have once again been named the best train operator in the UK by the Institute of Customer Service.

“We have put a real focus on improving the experience our customers receive at our stations and on our trains, and this is testament to these improvements and the hard work of our own employees in continuing to deliver the best service they can for our customers.

“It’s always great to be rated highly against other train operators, but our real focus is on becoming one of the best customer service organisations in the UK, and we are pleased that the latest satisfaction scores are showing we are moving in the right direction.”

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